I dropped out of my doctoral program and founded Airwoot, a New Delhi-based company that is radically changing the way businesses engage with their customers on social media.
Airwoot is an intelligent customer experience platform which uses natural language processing and machine learning to automatically identify customers who need engagement and help brands reduce response time, uncover business insights behind conversations, know the customers like never before and increase customer satisfaction.
Previously, I worked as doctoral researcher at Hasso-Plattner Institute, Berlin designing distributed usage control cloud architectures and remote attestation services. I have a dual masters degree in computer science from Department of Informatics at KTH, Stockholm and Technical University of Denmark.
Speciality: Machine learning, Natural Language Processing, Social Media Intelligence, SCRM, Data Mining, Data Viz and Platform Engineering.
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