Scott brings over 20 years of deep product management, engineering, and SaaS expertise to his role as a partner on Norwest’s enterprise team.
Scott most recently served as Senior Vice President of Product Management for Salesforce Service Cloud, the Leader of Gartner’s Magic Quadrant eight years in a row and #1 enterprise customer service platform. Service Cloud delivers $2.3 billion in annual revenue with over 1.5 million daily users and continues to grow at 28% per year.
While at Salesforce, he also served as Head of Engineering, Product, UX, and Documentation for Desk.com. As Salesforce’s primary SMB customer support product, Desk.com serves startups such as Asana, Hotel Tonight, and Munchery.
Before joining Salesforce, Scott cut his entrepreneurial teeth building multiple consumer and enterprise software companies including a multi-brand e-commerce service with an integrated multi-channel customer service platform, an enterprise privacy middleware platform and consumer metasearch engine. Scott has served as an advisor and angel investor to several start-ups and is a frequent speaker at industry conferences.
Scott holds seven United States patents.
Scott earned a bachelor of science from the University of Michigan’s School of Electrical Engineering and Computer Science.
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